bd gamer Privacy Policy

1. Introduction

bd gamer ("we", "our") — this privacy policy describes what information is collected from you when you use our website bdgamer.cam, how that information is used, and what steps we take to protect your privacy.

Please read this policy carefully before using our services. By registering for or beginning to use our services, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions, as both form part of the agreement between you and us.

This policy applies only to the bdgamer.cam website and its related mobile applications. It does not apply to third-party websites or services.

2. What Information We Collect

bd gamer collects information about you from various sources. A detailed description of that information is given below:

2.1 Information You Provide Directly

When you provide information to us directly — such as during registration, contact, or a transaction — we collect:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for verification purposes)
• Mobile banking account number (bKash, Nagad, Rocket — for deposits and withdrawals)
• All messages and documents you provide when contacting us

2.2 Automatically Collected Information

When you use our website or app, some information is collected automatically:

• IP address and device identity
• Browser type and operating system information
• Your browsing activity, such as pages visited and time spent
• Information obtained through cookies and similar tracking technologies
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In certain cases we may collect identity-related information about you from legitimate identity verification service providers. Such collection is always carried out in compliance with applicable legal requirements.

3. Use of Information

bd gamer uses the information collected from you for the following purposes:

• To complete account registration and identity verification
• To process deposits and withdrawals and to maintain records of financial transactions
• To manage your gaming activity and improve the quality of the platform
• To inform you about relevant bonus and promotional offers
• To detect fraudulent activity and ensure account security
• To respond to your support requests via live chat and email
• To analyse and improve the quality of our services
• To comply with applicable legal obligations

We never sell your information directly to advertisers. However, for service improvement purposes, information may be shared on a limited basis with trusted partners, which is discussed in detail in the following section.

4. Sharing and Disclosure of Information

bd gamer may share your personal information with third parties in the following circumstances:

4.1 Service Provider Partners

To operate our services we use trusted third-party services such as payment processing, technology infrastructure, and fraud prevention services. These partners will have access only to the information necessary to provide their specific services and are bound to meet our privacy standards.

4.2 Legal Requirements

To comply with a court order, government directive, or any other legal obligation, we may disclose your information to the relevant authority.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases we will notify you in advance and the new operator will also be required to comply with this privacy policy.

4.4 With Your Consent

Outside the circumstances above, we do not share your information with any third party for any other purpose without your explicit consent.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help improve the functionality of our services. bd gamer uses the following types of cookies:

• Essential Cookies: Required for login status, session identity, and security-related functions — these cannot be disabled.
• Functional Cookies: To remember your preferred language, theme, and display settings.
• Analytics Cookies: To understand which parts of the website are used most — this information helps improve the quality of the service.
• Marketing Cookies: To display relevant information based on your preferences (only with your consent).

You can disable cookies other than essential cookies by changing your browser settings. Please note, however, that disabling cookies may cause some features of the site to not work properly.

6. Data Security Measures

To ensure the security of your information, bd gamer takes industry-standard technical and organisational measures:

• All data transmission is kept encrypted using SSL (Secure Socket Layer) technology
• Personal and financial information is stored on servers in encrypted form
• Through strict access controls, only authorised staff can access information
• Regular security audits and vulnerability assessments are conducted
• Automated monitoring systems remain active to detect suspicious activity
• Staff receive regular training on compliance with data protection policies

While we take the highest-standard measures to protect your information, it is not possible to guarantee 100% security for data transmitted over the internet. It is therefore your responsibility to keep your account password confidential and not share it with others.

7. Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as a legal obligation exists:

• Active account information: for the full duration the account remains active
• Financial transaction records: for the period required by legal requirements
• Identity verification documents: for a limited period after account closure as required by law
• Communication and support records: for a reasonable period after the relevant matter is resolved

When your account is closed, we will delete or anonymise your personal information as quickly as possible; however, some information may need to be retained for a defined period due to legal obligations.

8. Your Rights

You have certain important rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. You can change much of your information directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information that must be retained due to legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You may object at any time to receiving marketing communications. After receiving such a request, we will act on your preference as quickly as possible.

To exercise these rights, please contact our support team. In line with our Responsible Gaming policy, we are committed to keeping your personal information secure as well as caring about your overall gaming experience.

9. Protection of Minors

All services of bd gamer are intended solely for individuals aged 21 or above. We do not knowingly collect information from any minor. Age verification is mandatory during the account registration process.

If we learn that a person under the age of 21 has provided information to us, we will immediately delete that information and close the associated account.

Parents or legal guardians should remain aware of their children's internet use. If you suspect that a minor is using our services, please notify us immediately.

10. Policy Changes and Updates

bd gamer reviews this privacy policy from time to time and makes changes where necessary. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will change
• For significant changes, we will send a notification to your registered email or mobile
• Continuing to use the service after a policy change will be considered acceptance of the new policy
• If you do not agree to any change, you have the right to close your account

To learn about our services in general, read the About Us page, which provides details about bd gamer's services, goals, and commitments.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the bd gamer support team. Our support team is available 7 days a week, 24 hours a day in both Bengali and English.

Contact methods:

• Instant support is available through the website's live chat feature
• Email contact: [email protected]

For privacy-related requests, we may ask for additional information to verify your identity. This ensures that we only share account information with the account owner.

For general questions about our terms of service or any other matter, visit our FAQ section — you'll find answers to the most common questions there.